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A question about an order, a return or a product? Write to us: we'll reply by email.
Instant answers
Most requests can be solved right away:
Send us a message
Instant answers
Most requests can be solved right away:
Contact information
Hours
7/7
Contact information
Hours
7/7
Frequently asked questions
You can track your order in real time from your customer area. We also send you email notifications at each stage of shipping. If you can't find your order, contact our customer service.
From your account, open the relevant order and submit a return request within 14 days of delivery. We review it and email you our decision. Nothing to ship back, no return fees.
Delivery times vary by destination and product. You receive a tracking number as soon as your order ships, and can follow it from your account.
We accept the bank cards offered at the payment step. Payment is handled by a PCI-DSS certified provider: your card details never pass through our servers.
As long as your order has not shipped, you can cancel it from the order details in your account. Once the parcel has been handed to the carrier, cancellation is no longer possible: submit a return request instead.
Click "Login" at the top of the page and enter your email address: you receive a code by email, and your account is created as soon as you enter it. No password to remember.
Your purchases are covered by the applicable legal guarantees. If something is defective, request a return from your account, or contact us with your order number.
The countries we deliver to are offered when you enter your delivery address. The delivery time depends on the destination and is shown in your cart.
A 6,99 € shipping fee applies to orders below 100,00 €. Above it, shipping is free.
Email us at support@kiaamos.com, or use the contact form below.
